Frequently Asked Questions

Q: How are your products sent and how do I pay?
A: You can pay with credit card (VISA, MasterCard). We ship with the Swedish postal service.
Postage and handling costs are as follows:
Within Sweden
Up to 100 gms: 19 SEK
Up to 250 gms: 39 SEK
Above 250 gms: 49 SEK

International shipping fees:
Within Europe:
Up to 250 gms: 49 SEK
Up to 500 gms: 79 SEK
Over 500 gms: 139 SEK

Outside Europe:
Up to 250 gms: 69 sek
Up to 500 gms: 99 sek
Over 500 gms: 179 sek

Q: If I buy something I'm not satisfied with, can I return it?
A: You can return any product within 14 days after you have received your package. You must inform us () about this within the 14-day time limit. You will then get your money back (shipping costs excluded). You, the buyer, have to pay the shipping back to us. Please make sure to include your order number in all correspondence with us, both in email and in packages.

Q: Washing instructions?
A: We recommend all our ties to be handled with care and left to professional dry cleaning.

Q: I've just received a shipment confirmation from you and now I've changed my mind. I want to order another product instead of the one you sent me. What should I do?
A: If you don't collect your package, it will automatically be returned to us. You will however still be charged 150 SEK for postage and handling. If you want to change your order, you will have to inform us about this before the order is sent to you.

Q: What are the conditions when ordering from you?
A: You can read our conditions here.

Q: VAT (Value Added Tax)?
A: If the goods you purchase from us are shipped out of the EC (European Community), VAT is excluded from the price. Therefore the USD prices are 20% lower than the SEK and EURO-prices. For orders shipped outside the EC, the customer is responsible for any tariffs, duties and/or VAT that may apply.